Rheometric Scientific recently announced the creation of a customer support center that establishes a new, streamlined process for customers to receive support for their technical inquiries. By combining sales, marketing, technical support, applications and development into one department, Rheometric Scientific can provide customers with a single resource to quickly and efficiently solve even the most technical problems. "The nature of the rheology business has traditionally made it difficult to provide quality customer service," said Nick Minutolo, vice president, Global Marketing, Sales and Service. "Because many of the questions are technical, customers are often transferred to different departments in order to have a problem resolved. We have listened to our customers and responded to their concerns by creating a single department comprised of trained individuals prepared to address any incoming customer inquiry."