Ceramic Industry News

Ibstock Brick Releases Customer Satisfaction Survey Results

June 16, 2011
/ Print / Reprints /
/ Text Size+

Ibstock Brick recently released results of its 11th Customer Satisfaction Survey, conducted to provide a benchmark for improving its customers’ experience.

“Our Customer Satisfaction Survey is designed to provide a benchmark for improving the experience our customers receive, enabling us to identify and highlight any areas for improvement in our customer support service,” said Andrew Halstead-Smith, marketing manager. “After speaking to nearly 450 customers, we found that over two-thirds were either very satisfied (52%) or entirely satisfied (16%) with the overall performance of Ibstock. This is a fantastic achievement and a true testament to our dedicated team of experts, which provide outstanding technical service and design advice each and every day.”

Interestingly, the survey revealed that Ibstock rated highly on factors such as technical and product knowledge (8.3 out of 10), appearance and politeness of sales team (8.4 out of 10), and willingness to go the “extra mile” (8 out of 10). In addition, the survey found that architects were currently the most satisfied with Ibstock’s overall performance, with 86% reporting that they were either “very satisfied” or “entirely satisfied.”

The survey was devised to measure opinion of Ibstock sales offices, field sales, marketing support, distribution and design advice, as well as how it compares with other brick manufacturers.

For additional details, visit www.ibstock.com.

Did you enjoy this article? Click here to subscribe to Ceramic Industry Magazine.

You must login or register in order to post a comment.



Image Galleries

June 2014 Issue Highlights

Our June 2014 issue is now available!


Manufacturing Day 2014

Manufacturing Day organizers share their insights with Managing Editor Kelsey Seidler.

More Podcasts

Ceramic Industry Magazine

CI September 2014 cover

2014 September

You won't want to miss the CI Top 10, traditionally our most popular article of the year!

Table Of Contents Subscribe


M:\General Shared\__AEC Store Katie Z\AEC Store\Images\Ceramics Industry\handbook of advanced ceramics.gif
Handbook of Advanced Ceramics Machining

Ceramics, with their unique properties and diverse applications, hold the potential to revolutionize many industries, including automotive and semiconductors.

More Products

Clear Seas Research

Clear Seas ResearchWith access to over one million professionals and more than 60 industry-specific publications,Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.


CI Data Book July 2012

Ceramic Industry's Directories including Components, Equipment Digest, Services, Data Book & Buyers Guide, Materials Handbook and much more!


facebook_40px twitter_40px  youtube_40pxlinkedin_40google+ icon 40px