Ceramic Industry

AMETEK Announces New Service Program

May 6, 2011

AMETEK’s Materials Analysis Division has launched a new service program to reportedly ensure peak performance and extend the life of its more than 30,000 installed base products. AMECare Performance Services™ can deliver high-value added service solutions through its network of over 100 service engineers based in 20 countries around the world. A range of service modules has been developed and offered on an a la carte basis, allowing customers to customize the service scope to meet their specific needs. The service modules are based around three pillars: proactive maintenance programs that maximize equipment reliability and availability; application solutions that meet unique industrial market and research demands; and enhancing user skills through training and access to product and application experts.

“Our suite of services goes far beyond traditional repair and troubleshooting,” said Ron Oscher, vice president and general manager of the Materials Analysis Division. “We get personally engaged with the customer to better understand their unique business, technical, human resource and application needs. We can then structure a service strategy that gives them the most value and helps meet their business objectives.”

For additional details, visit www.ametek.com.