Morgan Advanced Materials Shortens Lead Time on Braze Alloys
To facilitate urgency from contract braze houses, Morgan Advanced Materials has created a dedicated resource to handle these inquiries while reducing lead times on commonly used alloys.
Morgan Advanced Materials recently announced that it has significantly improved its braze alloys service in the U.S. to support customers requiring mission-critical components for aerospace, medical and industrial applications. Morgan’s Braze Alloys business manufactures braze alloys in configurations that are specific to customers’ requirements. A large number of assemblies that are made using Morgan materials are designed to tight specifications, while the alloys themselves can be developed to suit requirements.
Many applications of braze alloys are used in research and development projects, and information and data is needed quickly for small-run orders. To facilitate this urgency from contract braze houses, Morgan has created a dedicated resource to handle these inquiries while reducing lead times on commonly used alloys.
“One of Morgan’s strongest competencies is its superior materials research and development,” said Adam Ebert, business development manager for Morgan’s Braze Alloys business. “This is a key reason for why our braze alloys are so popular and trusted. We’re keen to continue delivering our knowledge and our braze alloys in as quick a timeframe as possible. This has seen us reduce our lead times on some of the most common braze alloy products, including our popular Nioro alloys, as well as gold-copper alloys and copper-silver alloys. We’re now aiming for a three-day turnaround on any product across the whole of the U.S.”
In addition, Morgan has streamlined its IT system, including its quotation processes. Improvements include a new dedicated email and phone line system that is especially set up to deal with urgent requirements. Even if the customer service system is down, backups are reportedly in place to ensure there is no loss of service.
“One of the things we pride ourselves on is customer service,” said Ebert. “We now work with all our customers to develop quotation response times and our inventory management for them. To do this, our continuous improvement team has standardized steps in the customer services processes and have eliminated bottlenecks in our system. This has resulted in a reduction in average quotation time from over 25 hours down to less than 18 hours.”
For more information, visit www.morganbrazealloys.com.