One of the most authoritative voices in the service industry, The Service Council (TSC), recently conducted a study to uncover how industrial manufacturing service leaders are thinking in terms of improving customer experience, data-driven operations management and knowledge management. A key element that emerged from conversations among service executives was the skills gap and the need for talent.
The recruitment, management and retention of top talent within industrial manufacturing firms is an extremely hot topic of discussion now more than ever, due to factors such as the aging workforce, a competitive job market, and the rise of millennials. Concern regarding the talent shortage is well-documented across a variety of sectors globally. According to a recent study by Manpower, 40% of global employers report talent shortages, which is in line with pre-financial crisis data.