Ceramics Expo 2017 drew thousands of attendees from over 1,600 companies and 33 different countries to the I-X Center in Cleveland, Ohio, on April 25-27. The third annual event provided attendees the opportunity to learn about the latest trends and technologies in the ceramic industry while reconnecting with old friends and building new business relationships.
Someone asked me the other day if I’m computer savvy. I paused and eventually replied, “Well, kind of.” To be honest, it all depends on who’s asking. From my daughter’s perspective, I’m a hopeless dolt when it comes to most electronics. She’s pretty much convinced that, if left to my own devices (no pun intended), I’d flounder and eventually give up, preferring to live like a hermit, in the dark, with no phone or TV (or Snapchat, heaven forbid).
We’ve all heard the old adage that “the customer is king.” To a certain extent, I subscribe to that concept. We certainly need to make sure that we’re meeting our customers’ needs and keeping them happy.